Public kiosks run an unfortunate risk of being a disease vector, so your first pass should try for noncontact inputs like voice, proximity switches, or non-contact gestural inputs.

Alan Cooper

An American software designer and programmer. Widely recognized as the “Father of Visual Basic".

About Face 3: The Essentials of Interaction Design (Book) by Alan Cooper

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Design & Arts

Tips & Advice
Usability
UX Design
UX Elements

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Surprise me!

People do judge books by their covers, internet sites by their first pages, and buildings by their lobbies.

William Lidwell

The Director of Design at Stuff Creators Design in Houston and author of the best-selling design book, Universal Principles of Design.

Design Principles
First Impression
Psychology
UX Design

It doesn’t matter how many times I have to click, as long as each click is a mindless, unambiguous choice.

Steve Krug

A usability consultant (Apple, Netscape, AOL, Lexus) and a highly sought-after speaker on usability design.

Information Architecture
Usability
UX Design
Web Design

What users say they want is rarely the solution that would best solve their problems. User requests are symptoms of unmet goals and needs, not the solutions.

Doug Collins

UX designer, writer speaker, mentor within the UX community and the founder and leader of The NUXers, a Denver-based group aimed at giving new UX professionals the skills they need to be successful in the business world.

Design Thinking
Problem Solving
Product Design
Usability

When the point of contact between the product and the people becomes a point of friction, then the designer has failed. On the other hand, if people are made safer, more comfortable, more eager to purchase, more efficient — or just happier — by contact with the product, then the designer has succeeded.

Henry Dreyfuss

An American industrial engineer, renowned for designing and improving the usability of consumer products such as Hoover vacuum cleaner or the tabletop telephone.

Design Thinking
Industrial Design
Usability
UX Design