Communication

Communication

People don’t think in terms of information. They think in terms of narratives. But while they focus on the story itself, information comes along for the ride. Stories, then, can act as vessels, carriers that help transmit information to others.

Jonah Berger
Jonah Berger

A professor at the Wharton School of the University of Pennsylvania. An expert on word of mouth, viral marketing, social influence, and how products, ideas, and behaviors catch on.

There’s no collective without the individual contribution of every member

Companies that encourage collaboration and communication benefit from enhanced peer-to-peer learning and a greater flow of ideas.

When asked what the shortest poem he had ever written was, Mohammed Ali replied “Me, We”. While it’s true there’s no collective without the individual contribution of every member, we forget that the individual needs the collective just as much. Through collaboration, individuals achieve far more than they ever could do alone.

Stories can act as vessels, carriers that help transmit information to others. In other words, stories carry things, a lesson or moral, information or a take-home message. No wonder that people tell stories for the same reasons they share word of mouth. Some narratives are about social currency, some are driven by emotions or retold for their practical value.

Jonah Berger
Jonah Berger

A professor at the Wharton School of the University of Pennsylvania. An expert on word of mouth, viral marketing, social influence, and how products, ideas, and behaviors catch on.

Jonah Berger – Stories often provide proof by analogy

Stories are an important source of cultural learning that help us make sense of the world. At a high level, this learning can be about the rules and standards of a group or society. How should a good employee behave? What does it mean to be a moral person? Or on a more basic level: who’s a good mechanic who won’t overcharge?