Any product that needs a manual to work is broken.
Elon Musk
A business magnate and investor. The founder, CEO, and chief engineer of SpaceX, Tesla and other companies.
Clarity
Documentation
Good Design
Usability
Public kiosks run an unfortunate risk of being a disease vector, so your first pass should try for noncontact inputs like voice, proximity switches, or non-contact gestural inputs.
Alan Cooper
An American software designer and programmer. Widely recognized as the “Father of Visual Basic".
Tips & Advice
Usability
UX Design
UX Elements
Your objective should always be to eliminate instructions entirely by making everything self-explanatory, or as close to it as possible. When instructions are absolutely necessary, cut them back to the bare minimum.
Steve Krug
A usability consultant (Apple, Netscape, AOL, Lexus) and a highly sought-after speaker on usability design.
UI Design
Usability
UX Design
Computer literacy is really an euphemism for forcing human beings to stretch their thinking to understand the inner workings of application logic, rather than having software-enabled products stretch to meet people’s usual ways of thinking.
Alan Cooper
An American software designer and programmer. Widely recognized as the “Father of Visual Basic".