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Real innovation comes from tension and pushback; learn from people who don’t easily navigate your systems. Average people, if they actually exist, don’t challenge your thinking.

Hillary Carey
Hillary Carey

The owner of Winnow Research and a PhD student in Carnegie Mellon’s Transition Design program. Hillary is also a researcher who loves in-context interviews and rich synthesis. 

Think about the systems you design. Who moves through them with the fewest barriers? Describe that person. Are they typically white, affluent, able-bodied, cisgender, and English-named?

Does your system break when someone outside those norms tries to navigate it?

The people who experience systems from the margins will have more insight into how they truly work — can introduce more accurate and justice-oriented perspectives into our work.

Wanna know more? Follow the source!

The text above was taken and slightly edited from the following sources.

97 Things Every UX Practitioner Should Know

97 Things Every UX Practitioner Should Know (Book) by Dan Berlin

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If you can’t measure something, you probably can’t achieve or manage it simply because you’ll never know if you’ve reached it.

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What people say they do isn’t always a perfect match for what they actually do. Observe the actual action, you may pick up on a few things that they’re not verbalizing. When it comes to user behavior, seeing is most definitely believing.

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An interesting fact about innovation is that the biggest revelations don’t always come from deliberate discovery or sound scientific theory. Instead, they develop piecemeal over time through random chance, as well as trial and error.

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Quotesthetics.com

Martin’s collection of User Experience Design (UXD) and Marketing related quotes and wisdoms by famous designers, marketers, engineers and advertisers.

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