Complexity shouldn’t be puzzling

Complexity is part of the world, but it shouldn’t be puzzling: we can accept it if we believe that this is the way things must be. Just as the owner of a cluttered desk sees order in its structure, we will see order and reason in complexity once we come to understand the underlying principles.

But when that complexity is random and arbitrary, then we have reason to be annoyed. Modern technology can be complex, but complexity by itself is neither good nor bad: it is confusion that is bad.

Forget the complaints against complexity; instead, complain about confusion.